Cancellation and Return Policy.

Exchange and Return Policy - Emanuel Studios

Exchange and Return Policy

At Emanuel Studios, we are dedicated to providing exceptional Judaica items and ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward return and exchange process in accordance with the Israeli Consumer Protection Act - תקנות הגנת הצרכן (ביטול עסקה), תשע"א-2010.

Returns and Exchanges

Time Frame

  • 14 Days: You may return or exchange items within 14 days from the date of receiving the order.

Conditions for Return

  • Original Condition: Items must be returned unused, unwashed, and in their original packaging with all tags attached.
  • Buyer Responsibility: The buyer is responsible for return shipping costs and any loss in value if the item is not returned in its original condition.

Return Instructions

  1. Prepare the Item: Securely package the item in its original packaging.
  2. Shipping: Send the package with tracking details to: 
    SMD Returns - Emanuel Judaica
28373 Felix Valdez Ave
Suite A3
Temecula, CA 92590
  3. Provide Proof of Shipment:
    • Take a photo of the packaged item showing the tracking label.
    • Email the photo to us at emanueljudaica1@gmail.com.

Processing Refunds

  • Initiation: Once we confirm the package has arrived, we will begin processing your refund.
  • Method: Refunds will be issued to the original payment method.
  • Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item.

Order Cancellations

Time Frame

  • 12 Hours: You may cancel your order within 12 hours of purchase.

How to Cancel

  • Buyer Responsibility: The buyer must request cancellation within the specified timeframe.
  • Contact Us: To cancel your order, please contact us at:
      • Email: emanueljudaica1@gmail.com

Damaged or Defective Items

If you receive a damaged or defective item:

  • Immediate Action: Contact us within 7 days of delivery.
  • Provide Evidence:
    • Email photos of the damaged or defective item to emanueljudaica1@gmail.com.
  • Resolution:
    • We will offer a replacement or a full refund, including shipping costs.

Non-Returnable Items

Please note that certain items cannot be returned or exchanged:

  • Custom or Personalized Orders
  • Final Sale Items

International Returns

  • Buyer Responsibility: International customers are responsible for return shipping costs and any associated customs fees, taxes, and duties.
  • Extended Time Frame: Due to shipping times, international returns are accepted within 45 days of purchase.

    Contact Us

    For any questions or assistance, our customer service team is here to help:

    • Email: emanueljudaica1@gmail.com

    Thank you for shopping with Emanuel Studios. We appreciate your business and are committed to providing you with exceptional service.